Terms of service

By scheduling services with us or using our website, you agree to the following terms and conditions. Please read them carefully.

 

1. Services Provided

We offer on-site and remote technical services, including but not limited to:

PC diagnostics, repair, and optimization
TV mounting and home theater setup
Smart device installation and integration
Network setup and troubleshooting
All services are delivered with professionalism, transparency, and best-effort troubleshooting.

 

2. Appointments & Cancellations

Appointments must be confirmed via phone, text, or email.
Please notify us of cancellations at least 24 hours in advance.
No-show or same-day cancellations may incur a $45 fee.
 

3. Payment Terms

Payment is due upon completion of service unless otherwise agreed.
We accept cash, credit/debit cards, and digital payments (e.g., PayPal, Cashapp, etc.).
Late payments may be subject to a service charge of 1.5% per month.
 

4. Liability & Device Handling

We will always handle your property with care and professionalism.
JJS In-Home Tech LLC is not liable for pre-existing hardware or software issues, nor for unforeseen data loss during repair or upgrade services.
Customers are responsible for backing up their data prior to service unless data backup is included in the service.
 

5. Data Privacy & Security

Any personal data or files accessed in the course of our work are kept strictly confidential.
We do not store, share, or sell your data.
We follow New York SHIELD Act guidelines to implement reasonable safeguards against unauthorized access or data breaches.
 

6. Warranties & Service Guarantees

Most services include a 30-day workmanship guarantee.
Product warranties (e.g., TV mounts, cables) are subject to manufacturer policies.
Diagnostic fees are non-refundable, but may be credited toward completed service.
 

7. Changes to Terms

These terms may be updated periodically. The latest version will always be posted on our website.

 

8. Contact

If you have any questions about these terms, reach out to:

JJS In-Home Tech LLC
Phone: (585) 280-1748
Email: [email protected]
Location: Serving Rochester, NY and surrounding areas.